Terms of service

 

Changes to your order

Please check carefully before placing an order as alterations are not usually possible, in a case where we are able to amend an order a MINIMUM CHARGE of £50.00 + vat will apply.

Cancellations

As all our items are made to measure especially for you and the order is entered into our production system as soon as we receive it we are unable to accept cancellations.

 

Guarantee

We guarantee your satisfaction. In accordance with the Sale of Goods Act 1979 (as amended) you are allowed a reasonable amount of time to establish that the goods are in conformity with the contract. If the goods are rejected because they do not conform with the contract and we are unable to repair or replace the product you are entitled to a full refund.

After this period, up to 12 months from the purchase date, if any product is found to be faulty due to manufacturing defects we will arrange repair or replacement of the faulty item at our discretion.

 

Payment

We accept Visa credit, Visa delta, Mastercard credit, Mastercard debit, American Express, Maestro, Solo, Electron, Commercial cards, JCB. Payment is made in full at the time of ordering. Payment online with us is secure, however, if you do not wish to send your credit card details over the internet there is a facility at the checkout stage to place your order and then phone us with your card details.

Tax charges

20% VAT will be added to your final order value.