Charcoal - Prestige

DELIVERY AREA 

All mainland UK addresses - excluding areas shown in grey where delivery can normally be arranged separately...

Please call us for information regarding any special delivery arrangements we may be able to make if your delivery address is within the grey areas, or the Isle of Wight, I.O.M. or Channel Islands. For many of our customers in these areas we can deliver to a Freight Forwarders on your behalf.

DELIVERY SCHEDULE

Please call us on 01423 502040 to get a better idea of delivery timescale. We aim to deliver all orders as quickly as possible. Most areas of the country we can deliver in 3 - 4 weeks. Outlying areas within a maximum of 30 days.

We only use our own vehicles and drivers to deliver your order. This reduces the chance of damage in transit, and gives us full control from raw material to final delivery. 

We will contact you to arrange delivery at least 5 days prior and the driver will always try to contact you an hour before he arrives on the day of delivery so you don't have to wait in all day.

ON DELIVERY

On receipt of your delivery our driver will wait until you check your goods thoroughly for any sign of damage. We are unable to accept claims for damaged or broken items at a later date. Please let us know within 24 hours if there are any other problems.

COLLECTION

If you are intending collecting your order from us please ensure that you have arranged a suitable day and time with us and that you have adequate transport and packing material.

We will ask you to check your goods thoroughly for any sign of damage before signing for them. We are unable to accept claims for damaged or broken items at a later date.