about
us - terms
Payment terms Ordering
details & Carriage costs
doorsdirect are completely dedicated to your total satisfaction. If
you have any suggestions or comments please email us at
mail@doorsdirect.co.uk.
Making
A Purchase Making a purchase could not be easier. Just browse our Catalog, and
click on any items that you wish to buy and put them into the shopping
basket. Click on "Confirm" if you wish to add other items or
"Checkout Now" if you have completed your shopping.
We accept Visa, Mastercard, Maestro, Visa Debit, Visa Electron,
Switch, Solo, JCB. Payment is made in full at the time of ordering.
Payment online with us is secure, however, if you do not wish to send your
credit card details over the internet there is a facility at the checkout
stage to place your order and then phone us with your card details.
Shipping
And Handling The following charges apply to all mainland UK addresses
excluding north of Scotland.
Free
delivery - samples
£
50.00 + vat - all orders
Delivery
Schedule We aim to deliver all orders within 30 days, but many are delivered
much quicker. If we are unable to deliver within the specified time we
will contact you with the option to cancel your order if you would rather
not wait.
Back
Orders If your order cannot be delivered complete in the specified time,
we will back order for you. You will always be contacted with the option
to cancel your order if you would rather not wait.
Alterations To Orders Please check carefully before placing an
order as alterations are not usually possible, in a case where we are able
to amend an order a minimum charge of £10.00 + vat will apply.
Cancellations as all our items are made to measure
especially for you we are unable to
accept cancellations.
Tax
Charges 17.5% VAT will be added to your final order value.
Credit
Card Security We know of no documented cases of credit card fraud using our
shopping system over the Internet. All credit card numbers are encrypted
in the software when the order is placed using 128 bit encryption. They
are only decrypted after they reach our computer. They are not held in
clear text on any web site.
Guarantee
We guarantee your satisfaction. In accordance with the Sale of Goods Act 1979 (as
amended) you are allowed a reasonable amount of time to establish that the
goods are in conformity with the contract. If the goods are rejected
because they do not conform with the contract and we are unable to repair
or replace the product you are entitled to a full refund. After this
period up to 12 months from the purchase date if any product is found to
be faulty due to manufacturing defects we will arrange repair or
replacement of the faulty item at our discretion.
Reaching
Us If you need to reach us, please email us on mail@doorsdirect.co.uk,
alternatively, you can call on 01423 502040.
Customer
service - lines are open between 9am & 4pm Monday - Thursday and 9am -
12 noon Friday, calls are charged at standard rate.
Complaints - please contact Andrew Credland at mail@doorsdirect.co.uk,
We endeavour to respond to all complaints within 5 working days.
Privacy
Policy
The
only information gathered about you is the information you give at the
time of ordering, this information is collected through our ordering
process. The information is collected to enable us to fulfill your order.
Any queries regarding privacy matters should be sent to Andrew Credland at
mail@doorsdirect.co.uk.
We will not pass the information you give us on to any third
parties for direct marketing purposes.
Returns
Policy
Goods - as all items are made to measure to your
specification it is not possible to accept returns.
Samples
- returns must be made within 7 days of receipt. The cost of the samples
will be refunded within 30 days.
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