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About Us doorsdirect are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at mail@doorsdirect.co.uk.

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping basket. Click on "Confirm" if you wish to add other items or "Checkout Now" if you have completed your shopping.

We accept Visa, Mastercard, Maestro, Visa Debit, Visa Electron, Switch, Solo, JCB. Payment is made in full at the time of ordering. Payment online with us is secure, however, if you do not wish to send your credit card details over the internet there is a facility at the checkout stage to place your order and then phone us with your card details.

Shipping And Handling The following charges apply to all mainland UK addresses excluding Cornwall and the north of Scotland.

Free delivery - samples

Standard delivery £ 60.00 + vat

Within M25 Orbital £ 80 + vat

On receipt of your delivery our driver will wait until you check your goods thoroughly for any sign of damage. We are unable to accept claims for damaged or broken items at a later date. Please let us know within 24 hours if there are any other problems.

Delivery Schedule We aim to deliver all orders within 30 days, but many are delivered much quicker. If we are unable to deliver within the specified time we will contact you with the option to cancel your order if you would rather not wait

Back Orders If your order cannot be delivered complete in the specified time, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

Alterations To Orders Please check carefully before placing an order as alterations are not usually possible, in a case where we are able to amend an order a MINIMUM CHARGE of £10.00 + vat will apply.

Cancellations as all our items are made to measure especially for you we are unable to accept cancellations.

Tax Charges 20% VAT will be added to your final order value.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. In accordance with the Sale of Goods Act 1979 (as amended) you are allowed a reasonable amount of time to establish that the goods are in conformity with the contract. If the goods are rejected because they do not conform with the contract and we are unable to repair or replace the product you are entitled to a full refund. After this period up to 12 months from the purchase date if any product is found to be faulty due to manufacturing defects we will arrange repair or replacement of the faulty item at our discretion.

Reaching Us If you need to reach us, please email us on mail@doorsdirect.co.uk, alternatively, you can call on 01423 502040.

Customer service - lines are open between 9am & 4pm Monday - Thursday and 9am - 12 noon Friday, calls are charged at standard rate.

Complaints - please contact Andrew Credland at mail@doorsdirect.co.uk. We endeavour to respond to all complaints within 5 working days.

Privacy Policy The only information gathered about you is the information you give at the time of ordering, this information is collected through our ordering process. The information is collected to enable us to fulfill your order.

Any queries regarding privacy matters should be sent to Andrew Credland at mail@doorsdirect.co.uk.

We will not pass the information you give us on to any third parties for direct marketing purposes

Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy As all items are made to measure to your specification it is not possible to accept returns.